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Computer & IT Support

For computer information, services and assistance please refer to WCU's Help Desk by calling toll-free 1-866-928-7487 between 8 am - 5 pm or emailing itshelp@wcu.edu. Or, visit the Ä¢¹½¶ÌÊÓƵInformation Technology webpage. 

Canvas

1. Go to the Ä¢¹½¶ÌÊÓƵhome page
2. Select "Canvas" towards the top of the page
3. Select "Click here to log in"
4. Your username is your WCUid username (everything before the @ )
5. Your password is your WCUid password

All classes you are registered for will appear on your class list by the first day of class. If you have problems logging into Canvas or accessing your courses, please contact the IT Help Desk - 828.227.7487.

Catamount Email Account

Catamount mail is the official method for University/student communications including messages, notifications and alerts. Your account must undergo an initialization process when first accessed.
To activate your Catamount mail account:
1. Go to http://email.wcu.edu
2. Type in your username and password (will be first part of your catamount email before the @ and you regular password)
3. You may be prompted to either enroll in multi factor authentication (https://standard.wcu.edu/MfaStatus/) or you will have to have a code sent to another device to log in
4. Following this you should be able to access your email account from the specific device you are currently using without having to do step 3

If you need to reset your password, you should visit: /it/its/password-management/

Once you set up your e-mail account you will also be able to access your e-mail from your MyÄ¢¹½¶ÌÊÓƵhomepage.

Free Software Downloads

WCU's Information Technology Department offers free downloads of Microsoft Office and other utilities for all enrolled students. Visit the IT Software Download webpage for additional information.

Student Self-Service - myWCU

is a web portal system that is fully integrated with the University's student records system. It allows you to obtain up-to-the-minute information on course offerings, your academic record, billing statements, and financial aid information. myÄ¢¹½¶ÌÊÓƵgives you control over your class schedule by allowing you to add and drop courses in compliance with the University calendar. You can do the following in myWCU:

• Drop/Add Classes
• Print enrollment certification
• View your schedule
• View and pay your fees
• View and update your address information
• View holds
• View grades
• View your institutional coursework and degree evaluation
• View transfer credit and more!

 

University ID (Cat Card)

In order to facilitate the production of your Ä¢¹½¶ÌÊÓƵidentification card (Cat Card), please submit a recent digital photo of yourself (no pictures with hats or sunglasses) in JPEG or Bitmap format. Please email the photo along with your name, Ä¢¹½¶ÌÊÓƵstudent ID number, date of birth and mailing address to catcard@wcu.edu. Cat Cards allow you to check out materials from the library, and student identification cards also provide students with discounts at a variety of restaurants. Even though you may not think you'll ever need this ID - you'll be surprised, so order your Cat Card today, it's free!