Here, you'll find a list of commonly used technology acronyms and abbreviations. Some of them are specific to WCU, but others are general-knowledge terms across the tech community. As always, please reach out to ithelp@wcu.edu for more information or clarification about any of these items.
| Acronym | Term |
|---|---|
1IM |
One Identity Manager |
2FA |
two-factor authentication |
ACD |
automatic call distribution |
AD |
active directory |
AM |
availability management |
AMIS |
availability management information system |
API |
application program interface |
ASP |
application service provider |
AST |
agreed service time |
BCM |
business continuity management |
BCP |
business continuity plan |
BIA |
business impact analysis |
BMP |
Best Management Practice |
BRM |
business relationship manager |
CAB |
change advisory board |
CAPEX |
capital expenditure |
CCM |
component capacity management |
CFIA |
component failure impact analysis |
CI |
configuration item |
CMDB |
configuration management database |
CMIS |
capacity management information system |
CMM |
capability maturity model |
CMMI |
capability maturity model integration |
CMS |
configuration management system |
COBIT |
Control Objectives for Information and related Technology |
COTS |
commercial off the shelf |
CPM |
critical path method |
CRN |
course reference number |
CSF |
critical success factor |
CSI |
continual service improvement |
CTI |
computer telephony integration |
DIKW |
Data-to-Information-to-Knowledge-to-Wisdom |
DML |
definitive media library |
ECAB |
emergency change advisory board |
ELS |
early life support |
ExtED |
Canvas term; ID for Extended Education programs |
FCY |
first contact yield |
FLRR |
first level resolution rate |
FTA |
fault tree analysis |
IRR |
internal rate of return |
ISG |
IT steering group |
ISM |
information security management |
ISMS |
information security management system |
ISO |
International Organization for Standardization |
ISP |
internet service provider |
IT |
information technology |
ITSCM |
IT service continuity management |
ITSM |
IT service management |
itSMF |
IT Service Management Forum |
IVR |
interactive voice response |
KEDB |
known error database |
KPI |
key performance indicator |
LMS |
learning management system |
LOS |
line of service |
LTI |
learning tools interoperability |
MFA |
multi-factor authentication |
MIS |
management information system |
M_o_R |
Management of Risk |
MOU |
memorandum of understanding |
MTBF |
mean time between failures |
MTBSI |
mean time between service incidents |
MTRS |
mean time to restore service |
MTTR |
mean time to repair |
NPV |
net present value |
OLA |
operational level agreement |
OLC |
Online Learning Consortium |
PBA |
pattern of business activity |
PDCA |
Plan-Do-Check-Act |
PDM |
precedence diagramming method |
PFS |
prerequisite for success |
PIR |
post-implementation review |
PMBOK |
Project Management Body of Knowledge |
PMI |
Project Management Institute |
PMO |
project management office |
POC |
point of contact |
PSO |
projected service outage |
QA |
quality assurance |
QC |
quality control |
QM |
Quality Matters |
QMS |
quality management system |
RACI |
responsible, accountable, consulted, and informed |
RCA |
root cause analysis |
RFC |
request for change |
ROA |
return on assets |
ROI |
return on investment |
RPO |
recovery point objective |
RTO |
recovery time objective |
SaaS |
software as a service |
SAC |
service acceptance criteria |
SACM |
service asset and configuration management |
SAM |
software asset management |
SCM |
service capacity management |
SCMIS |
supplier and contract management information system |
SDP |
service design package |
SFA |
service failure analysis |
SIP |
service improvement plan |
SKMS |
service knowledge management system |
SLA |
service level agreement |
SLM |
service level management |
SLP |
service level package |
SLR |
service level requirement |
SMART |
specific, measurable, achievable, relevant, and time-bound |
SMIS |
security management information system |
SMO |
service maintenance objective |
SoC |
separation of concerns |
SOP |
standard operating procedure |
SOR |
statement of requirements |
SPI |
service provider interface |
SPM |
service portfolio management |
SPOF |
single point of failure |
SOR |
statement of requirements |
SOW |
statement of work |
SSO |
single sign-on |
TCO |
total cost of ownership |
TCU |
total cost of utilization |
TO |
technical observation |
TOR |
terms of reference |
TRB |
technical review board |
TQM |
total quality management |
UC |
underpinning contract |
UDL |
Universal Design for Learning |
UFFA |
Use it, Flag it or Fix it, Add it |
UP |
user profile |
vApp |
virtual application |
VBF |
vital business function |
VCAT |
virtual computing and application technology |
VM |
virtual machine |
VPN |
virtual private network |
VOI |
value on investment |
VOIP |
voice over inernet protocol |
WBS |
work breakdown structure |
WIP |
work in progress |