Guests
Connect with Us
Phone or Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)
- Phone: (Local) 828.227.7487; (Toll-free) 866.928.7487
- Submit a ticket:
Please note: Voicemail and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.
Walk-up
Normal Availability:
- Monday-Thursday; 7:30am - 9:00pm ET
- Friday; 7:30am - 7pm ET
- Saturday; 1pm - 5pm ET
- Sunday; 1pm - 5pm ET
Please note: Availability is subject to change based on semester breaks, holidays, etc. For specific availability please visit: Technology Commons - Hours of Operation
For additional information:
Self-Service: IT Help and Madison
Normal Availability: 24/7
The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either or by chatting with Madison.
Please Note: Madison is located in by clicking on the chat bubble in the bottom right corner.
Guest Services
Wireless
University visitors can get help connecting to the WCU-Guest wireless network at wifi.wcu.edu.
Guest Administrative Access
Guest accounts for access to 蘑菇短视频resources for official university business are available for up to one year; complete this form to request an account.
Conference or Workshop Guests
If you are attending a conference or workshop on the 蘑菇短视频campus you may contact your conference or workshop coordinators for IT assistance.
Additional information about conference servicesis also available.